Legal and Licensing

Your trust is one of our most valued assets. To that end, we are committed to providing you with the most secure environment possible in which to do business with us.

Terms of Use

The information contained in this website is provided for informational purposes only and does not constitute financial, investment, tax, legal or other professional advice and should not be relied on as such.

Although we use our best efforts to provide accurate information, Cambridge does not make any representation or give any warranty in respect of this website or its contents. In particular, and without limiting the generality of the foregoing, Cambridge does not represent, warrant or guarantee the accuracy, currency, reliability or completeness of the information contained in this website; that the website will be available without interruption, error or omission; that defects will be corrected; or that the website and the servers that make it available are free from viruses or harmful components.

This website may contain links to websites controlled or offered by third parties. Cambridge disclaims any and all liability for any information, materials, products or services posted or offered on or at any such linked sites.

This website and its contents are provided “as is” and “as is available,” without any warranties, representations or conditions of any kind, either express or implied, including, without limitation, warranties as to merchantability, fitness or non-infringement of intellectual property. Cambridge shall not be responsible in any manner, and expressly disclaims all liability for, any direct, indirect, special or consequential damages, however caused, arising out of the use of this website or any website(s) to which it is linked, the information contained herein or in respect to decisions made or actions taken in reliance on the information in this website.

Privacy Policy

At Cambridge, our top priority is protecting the privacy of our clients and potential clients.

Cambridge’s Privacy Policy reflect applicable law, which varies by location. For further details, please refer to the Privacy Notices below. These documents are also available, on request, in formats more accessible for persons with disabilities; please send these requests to privacy@cambridgefx.com.

European Privacy and Cookie Policy: Click here to view and download the policy. The European privacy law, GDPR, applies to all personal data whose subject OR processor OR controller is in the European Union. Therefore, this European Notice applies to:

  1. The worldwide processing of personal data about individuals located in the European Union.
  2. Personal data processed by one or both of Cambridge’s UK entities (Cambridge Mercantile Corp. (UK) Limited & Cambridge Mercantile Risk Management (UK) Ltd), regardless of the individual data subject’s location.

Canadian Privacy and Cookie Policy: Click here to view and download the policy.

US Privacy and Cookie Policy: Click here to view and download the policy.

Australian Privacy and Cookie Policy: Click here to view and download the policy.

 

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Accessible Customer Service Policy

Organizational Statement of Commitment to Accessibility

January 1, 2014

Cambridge is committed to providing a barrier-free environment for our clients/customers, employees and other stakeholders who enter our premises or access our information. As an organization, we respect and uphold the requirements set forth under the Accessibility for Ontarians with Disabilities Act (2005), Customer Service Standard, and the Integrated Accessibility Standards Regulation for Information and Communications, Employment, and Transportation, and eventually, for the Built Environment.

Our organization has made a commitment to being increasingly accessible not only because it is a legal obligation, but also because it aligns with our values. We believe we have an important responsibility for ensuring a safe, dignified and welcoming environment for everyone.

We are committed to ensuring our organization’s compliance with accessibility legislation by incorporating policies, procedures and training for employees. Specifically, we are committed to:

Accessible Customer Service
We are committed to providing our services in a manner that respects the dignity and independence of people with disabilities, allowing all customers to benefit from the same services in as similar a manner as possible. We have developed an Accessible Customer Service Policy to govern how we provide services to persons with disabilities in Ontario. Copies of the Accessible Customer Service Standard are available in alternative formats. To request an alternative format, please contact us.

To view our Accessible Customer Service Policy, download PDF version | download Word version

Please click here to view our Self-Certified Report from 2013, and click here to view the 2017 report.

Multi-Year Accessibility Plan
Our Multi-Year Accessibility Plan will be made available upon request. To request a copy, please contact us.

Contacts
If you would like to request information regarding our accessibility or are having trouble accessing our services, please contact:

Human Resources
Phone: (416) 646-6401

Licensing and Regulatory Information

Cambridge is extremely diligent in its practice of maintaining the appropriate licensing and regulatory standards for a Money Services Business in all of the regions in which we operate. Please use the link below to download this information for all of our legal entities.

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Customer Feedback

Our goal is to achieve the highest standard of excellence in customer service as well as in payment processing; so let us know if you have any feedback, complaints, concerns and/or questions. To help us resolve your issue or accurately direct your comments, please make sure to include a full summary of the situation, names of any Cambridge employees that were involved, and suggestions for possible solutions. All information you provide will be used in accordance with Cambridge’s Privacy Policy.

Please submit your feedback to CustomerServices@cambridgefx.com.

If you have a complaint or concern pertaining to licensing and/or regulatory issues, you will find a schedule below with a list of complaint agencies by state (US only), and their contact information. That said, we strongly encourage you to first contact Cambridge with your complaint, so we can rectify your problem more quickly.

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