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Getting Global Payroll Right
A Cambridge & Celergo Case Study

by Don Curren | July 28, 2017

Every payroll service provider needs to ensure that local employees receive the right amount of pay on time, and that their taxes and social benefits are administered accurately, as well. It’s that simple. Global payroll is no different. At the end of the day, that money is putting food on the table and putting a roof over someone’s head. It has to be done right, every single time. As world leaders in payment innovation, Cambridge Global Payments’ proprietary payments technology solution is designed to integrate seamlessly with your existing enterprise resource and accounting systems so you can pay employees securely and efficiently, anywhere in the world. We make funding global payroll easy and seamless – the way it’s meant to be. The following case study demonstrates how Cambridge Global Payments was able to address challenges facing Celergo, a large global payroll management provider.

The Challenge

Celergo is one of the oldest and largest global payroll management providers, with over 250 clients, ranging from the Fortune 10 to near start-ups expanding globally for the first time. It combines payroll technology with global managed service capability to form outsourced solutions that enable clients to pay employees virtually anywhere in the world.

These solutions enable organisations to apply better fiscal controls and obtain greater visibility to their global payroll processes. They also provide customers with the ability to securely access and renew their data via their cloud-based platform, which makes the payroll management experience uniformly simple across 150 different countries.

Given the sensitivity of its payments, Celergo must have strong partners in its FX providers. They must be able to trade and deliver all currencies, especially exotic currencies, reliably on the settlement date.

Celergo conducted a thorough examination of global payment providers, seeking technology-driven enhancements that would ultimately lead to better overall service delivery to their clients.

The Competitive Situation

Celergo conducted a formal RFI and RFP process over three months, enabling it to survey the entire FX market and narrow the field down to a handful of proven-capable providers. Selection criteria were primarily: breadth of currency coverage; record of reliability; familiarity with payroll; ability to automate processes; and competitiveness of rates. Ultimately, Celergo would select Cambridge as one of its FX partners. Celergo chose Cambridge based on its technology – in particular, the front-end beneficiary validation and post-transaction processes, currency capability, emerging markets coverage and roadmap for API.

The Solution

Access to several exotic currencies at competitive rates, combined with consistently reliable delivery of payments.

Productivity gains by automating payments, reduction of payment exceptions and post transactional investigation tools at their fingertips.

Productivity gains when establishing new employee credentials and banking information through use of pre-validation tools.

Proactive service team working hand in hand with Celergo’s service department to keep them aware of any issues and actively communicate resolutions.

Proactive monitoring of Celergo’s needs and thereby decreasing the cycle time on exceptions to ensure prompt funds transfer when there are issues.

On time, for full value, every time. That’s the mission – and the benchmark – for payroll services. Cambridge Global Payments was instrumental in helping Celergo achieve that standard, and its innovative approach to global payroll can help your firm achieve that, as well. To learn more about Celergo, visit www.celergo.com.

As Featured in Reward-Strategy

“Cambridge Global Payments” is a trade name, which in this document refers specifically to one or more of these legal entities: Cambridge Mercantile Corp., Cambridge Mercantile Corp. (U.S.A.), Cambridge Mercantile Corp. (Nevada), Cambridge Mercantile (Australia) Pty. Ltd.

Cambridge Global Payments (“Cambridge”) provides this document as general market information subject to: Cambridge’s copyright, and all contract terms in place, if any, between you and the Cambridge entity you have contracted with. This document is based on sources Cambridge considers reliable, but without independent verification. Cambridge makes no guarantee of its accuracy or completeness. Cambridge is not responsible for any errors in or related to the document, or for damages arising out of any person’s reliance upon this information. All charts or graphs are from publicly available sources or proprietary data. The information in this document is subject to sudden change without notice.

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This document is NOT: 1) Advice of any kind, or 2) Approved or reviewed by any regulatory authority, or 3) An offer to sell or a solicitation of an offer to buy any FXIs, or to participate in any trading strategy.

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