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Q&A with Veronika Pilin, UX/UI Product Designer
Part Two

Don Curren March 8, 2019

Click here to read Part One.

Q: You mentioned before that establishing of trust is something you are working on. How important do you think it is to create that trust?

A: Trust is something that is extremely important, in my opinion. It is very hard to create but is easily broken, which is why we try to get it right from the beginning. We do have a department dedicated to cyber security to ensure that our customers are comfortable with providing data.

But there is another kind of trust, which is whether users feel that they can rely on our software to work properly and not crash on them, that they can finish their job properly. This is very crucial for our job when we release something, we have to make sure that it was very well tested. We try to break down our projects into smaller one, so we can change the app feature by feature to ensure maximum protection against crashes, which can appear if you change many things at the same time.

Q: Yes, there is nothing more frustrating as a user if something goes wrong when you’re trying to do what should be a simple transaction.

A: Absolutely.

Q: You mentioned earlier that Cambridge has an energy of a start-up. Can you talk a little bit about that?

A: The cool thing about working here is that you have stability of a large corporation  we’re part of a large public corporation – but because product team is so fresh and so young, and I am the first product designer, and our team is growing, our department operates like a start-up because of how new it is.

Our culture is very open. There is not too much hierarchy, which makes it easier to solve any issues, since you can just walk over to whichever department you may need help from and ask in person.

Q: Why did you come to Cambridge? What attracted you to work in here?

A: As I mentioned, the previous company I worked in was also fintech. And since now companies have an interest in digitalising their services and innovating in that direction, and that includes Cambridge.

Since I fell in love with fintech’s complexity and how much room there is to innovate, it attracted me more by endless opportunities to learn. In terms of Cambridge, I have never worked with payments before, so for me it was a whole new world. I will be honest, I never worked at a bank and I still don’t want to, because I really enjoy the start-up environment.

When I interviewed with Cambridge I didn’t know what to expect, because I thought it was a big company and the interview completely exceeded my expectations. I felt like me and Pradeep were on the same page in terms of our goals and in terms of where we see the future of tech. And again, I got that vibe of a start-up, it didn’t feel as formal.

Q: You talked about creative potential and ability to innovate. Could you please summarize what engages you in your work?

A: I like the fact that with every new functionality that comes to life, there is so much to learn. You can lever learn enough about this industry, in my opinion. And of course, that feeling when the product is launched, and you actually see it come to life is very rewarding after all the hard work that has been put into this. But the most rewarding part is when you see that users are actually enjoying this product and it helps them in their day-to-day life.

Q: What are your outside interests? What do you do when you don’t work in Cambridge?

A: I still do web design on the side, I find it relaxing after working in software. I don’t get to do a lot of front-end coding here and I do enjoy it. I also feel like it’s good to stay up-to-date with it, otherwise you forget a lot of things.

I also do visual arts, fine art- a lot of abstract work. I do digital artwork on my iPad Pro, Photoshop and the oil on canvas too.