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Spotlight with Gemma Matthews
Supervisor, UK Operations

Lauren Coughlan December 20, 2017

How long have you been at Cambridge and how long have you worked in this industry?

I’ve been at Cambridge 11 years – and this is my first job in this industry. When I started here there was no operations department in the UK so I went to our head office in Canada and trained for two weeks. It was just me in operations so I learnt most of what I know on the phone to our main office in Toronto. As the years have gone on the operations department has grown so much in the UK, there is now a team of 8 and other than Toronto we are one of the bigger operations departments within Cambridge globally.

Tell me about your role and how does this position support Cambridge’s mission, goals and success?

As operations supervisor, I deal with anything to do with the payments side, after a deal has been booked. This includes processing e-tickets, setting up account details, applying incoming funds, releasing payments, validating and verifying the wire and creating our own investigations.

Why did you choose to join Cambridge?

I knew it was a good opportunity, and there was room for growth. The management has always been really friendly, welcoming and helpful. As the company was small when I started it was nice that I have been able to and continue to grow with the company.

What is your working environment like at Cambridge?

Everyone in Cambridge is like a little family. I’ve seen the company grow throughout the years and become as successful as it is today, over the lasts three years our operations itself has doubled in size.

What is the most exciting thing about working for Cambridge and what do you enjoy most about your job?

You’re valued here, nothing goes unmissed and everyone is looked after. Our main office in Toronto is always there to help, even though they are so far away. Working with such an amazing team helps, everyone gets on so well which makes it easier to work.

What have you learnt at Cambridge?

Everything I know! I have gained so much banking experience by working at Cambridge, from sending funds to investigating to releasing payments.

Can you describe the biggest challenges you face at Cambridge?

As we are getting bigger when we are short staffed we need to make sure we are still on top of the payments however our department always works well as a team together to get this done. Every day is different so this is a challenge as we never know what we are going to face from one day to the next.

What motivates you to work well and inspires you to succeed?

The people I work with, they are amazing!

What are your aspirations and where do you see yourself in 5 years’ time?

Hopefully, still being successful as a supervisor and with a bigger team.

What do you enjoy doing in your spare time?

I enjoy going to the gym, but I tend to spend all my spare time with my little boy.

Do you have any advice for someone looking to work in your industry?

As long as you have general banking knowledge, you will go a long way. It is also important to have a good personality, as well as a strong and positive attitude. I know when I interview people I look for general banking experience but also someone that will fit in and work with the team, we need to be able to motivate each other!

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