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Spotlight with Narinder Gill, Head of Support Services, Cambridge UK

Lauren Coughlan March 12, 2018

Tell me about your role and how does this position support Cambridge’s mission, goals and success?

Being the head of support services means I manage the operations team, which is continually growing. It is our job to make sure everything that leaves Cambridge is validated in a way this is both professional, precise and meets the criteria set by the regulators.

Can you give us an insight into the working environment at Cambridge?

Being a fairly new employee at Cambridge, I have learnt a lot about the business in a short period of time. There are great communication skills among employees, managers and Cambridge worldwide; this makes it easy to give and receive help from different departments, as everyone is willing to work together to get the job done. Everyone is always friendly and happy to help, nothing is ever an issue whatever the problem may be!

How long have you been at Cambridge and how long have you worked in this industry?

I joined Cambridge 7 months ago, prior to working for a competitor for 26 years.

What experience did you have before you joined Cambridge?

Working in this industry for almost 27 years means I have been involved in various roles in foreign exchange, including financial, auditing and operational roles.

Why did you choose to join Cambridge?

Cambridge was introduced to me via Nathan Cheema and having worked with him in a previous job for over 10 years he expressed that it was a very respectable and professional company to work for. I am used to working globally and have previous experience with Australia and Canada, which we work with here in the U.K. so I was excited to offer my knowledge on this. After working here I agree with these views!

What is the most exciting thing about working for Cambridge and what do you enjoy most about your job?

It is important to me that I have the satisfaction that my responsibilities are always fulfilled, accurately and in a timely matter. I ensure me and my team work together to achieve our responsibilities. It is important that I keep happy, confident and positive as I feel like this reflects well on my team and everyone else at Cambridge, both in the U.K. and internationally. If we all work together, our responsibilities become easier and everything gets done!

What have you learnt at Cambridge?

Due to Cambridge growing day by day, it is important that I spend time with my team to ensure that everyone has the appropriate training, this helps me understand the needs of my team and what we at Cambridge represent. I believe the systems we use are easy and useful; which is a great help in our day to day responsibilities and the training of new employees. Everyone at Cambridge is extremely friendly which helps get things completed how they should be, without any complications.

Can you describe your responsibilities and the biggest challenges you face at Cambridge?

My responsibilities include setting the correct processes and procedures, the biggest challenge I face is getting the IT department to give our department the right tools to operate. Operations is based on what goes out of the business and what comes in, it is vital we work in a timely manner with great accuracy to ensure we are dealing with our responsibilities appropriately. We have a responsibility to check everything that leaves Cambridge, that’s why we are called operations!

What motivates you to work well and inspires you to succeed?

Being a self-believer in everything I do means I am inspired to work well at any given responsibility, both inside and outside of work. I believe everything should be done accurately, to gain the best outcome for myself and my peers. I do not sleep until it is done no matter the task in hand!

What do you enjoy doing in your spare time?

I love football! In my spare time, I am a football coach.

What are your aspirations and where do you see yourself in 5 years’ time?

At the moment, I am happy doing what I’m doing as I’m challenged with new and exciting stuff every day. I hope to still be at Cambridge in 5 years; however, I’ve always been quite ambitious so I’m eager to watch the company grow and see where Cambridge takes me!

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