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Spotlight with Sana Kamal, Client Support Executive, London

Lauren Coughlan March 20, 2018

Tell me about your role and how does this position support Cambridge’s mission, goals and success?

My current role as client support is first line support for the client, whenever they have a question or a problem with the online system or getting their payments through I will be there to guide them and help with any problems or queries. I am the middleman between clients and operations or if the client can’t get through to their trader. It’s my responsibility for making sure the relationship between Cambridge and our clients is up to expectations.

Can you give an insight into the working environment at Cambridge?

All the teams here work really well together, being quite a small office means it’s easy to go and approach other teams about any queries I have and they are always happy to help.

How long have you been at Cambridge and how long have you worked in this industry?

I’ve worked at Cambridge for 8 months, and I’ve worked in this industry for two years now.

What experience did you have before you joined Cambridge?

I was an apprentice at another trading platform, I worked in the back office opening accounts so a bit different to what I do now as I wasn’t involved in the client side.

Why did you choose to join Cambridge?

I wanted to further my experience, the role I applied for seemed to have new responsibilities and challenges. I’ve had so much opportunity and room for improvement since starting at Cambridge, so I know I’ve made the right decision.

What is the most exciting thing about working for Cambridge and what do you enjoy most about your job?

Always something new to learn, that’s what I enjoy the most. I think the most exciting thing is that I get to talk to clients and maintain relationships with them.

What have you learnt at Cambridge?

I’ve learnt and I’m still learning about foreign exchange as a whole, as I think this helps with understanding my job. Baby steps as there is so much to take in, but I’m slowly getting there!

Can you describe the biggest challenges you face at Cambridge?

Juggling my workload and making sure that I don’t forget to do things, as I have lots of different responsibilities I need to be on top of.

What are your aspirations and where do you see yourself in 5 years’ time?

As I am currently a junior I aim to hopefully become a senior, and then continue to grow in my role.

Do you have any advice for someone looking to work in your industry?

As I entered this industry as an apprentice I had to learn everything. It’s important when you’re first starting out to take opportunities to learn instead of looking at the pay package – in order to get that big pay package, you need to have the right knowledge!

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